Job Description

CommuniCare Advantage is looking for an administrative Assistant to join our team!

Job Description

Performs a wide range of administrative and clerical support activities to facilitate the efficient operation of the health plan and Blue Ash Home Office. Ability to effectively handle a wide variety of processes and tasks as delegated by the health plan leadership and Office Manager. Must demonstrate excellent communication and customer service skills.

Qualifications:

Education: Associates degree in Office Administration preferred or a combination of education and relevant work experience.

Experience: Previous administrative support, clerical, and customer service experience preferred.

Additional Requirements: Strong skills in Microsoft Office programs.

STANDARDS OF PERFORMANCE:

Compliance

• Understands and adheres to facility compliance plan and code of conduct.
• Respects confidentiality at all times; follows HIPAA guidelines for disclosing information.
• Adhere to facility, department, corporate, personnel and standard policies and procedures.
• Treats all patients, visitors, and co-workers with dignity and respect.
• Always appears professional. Wears name badge at all times.

Teamwork

• Takes initiative to helps the team, is flexible when asked to assist in other areas.
• Consistently demonstrates positive and affirming behaviors even when addressing conflict or stressful situations.
• Demonstrates concern for overall team and understands how actions affect others. Shows a positive attitude and contributes to maintaining an enjoyable and productive work environment.
• Does not engage in any unfavorable behaviors such as rumors, inappropriate conversations, etc.

Customer Service

• Assumes responsibility for maintaining a clean, safe environment. Demonstrates knowledge of the facility and services provided.
• Greets all customers in a positive manne rand demonstrates sensitivity to customer’s needs.
• Answers telephone appropriate to department guidelines and avoids excessive transfers.
• Provides superior customer service while never crossing therapeutic boundaries.
• Demonstrates ability to listen to patient/customers regarding problematic issues in in a non-defensive manner.

Accountability

• Adheres to attendance requirements. Utilizes correct procedure for taking time off.
• Attends departmental and staff meetings as required.
• Is accountable and shows pride in work; strives to do more than the minimum required. Shows initiative and completes work in a timely and accurate manner.
• Acknowledge mistakes and demonstrates willingness to learn and correct them.
• Demonstrates passion and hustle in all work.

JOB RESPONSIBILITIES

• Record, compile, transcribe, and distribute minutes of meetings.
• Prepare and modify documents including correspondence, reports, drafts, memos ,and emails.
• Prepare agendas and schedule for meetings.
• Provides additional support to CEO and VPs, as requested.
• Perform general clerical duties to include, but not limited to: photocopying, faxing, mailing, and filing.
• Arranges, participates in, and implements, as directed, conferences and committee meetings.
• Maintains awareness of highly confidential and/or important documents received at the hospital.
• Demonstrates excellent customer service skills in assisting co-workers and visitors in a prompt and courteous manner.
• May serve as IT and phone service liaison as requested.
• Handles all incoming telephone calls and exercise judgment as to the urgency and nature of the calls. Directs calls to appropriate staff.
• Coordinate travel as requested.
• Assists different departments, VPs, and team members with their travel, meeting, and any special requests.
• Help organize and execute Employee Engagement activities for the staff under supervision of the CEO.
• Assists with onboarding new staff, as needed.
• Manages the company credit card. This includes, but isn’t limited to: filing receipts, keeping the card in a safe location, and coding monthly credit card transactions.
• Manages the marketing closet and needed items.
• Provide additional support to other Directors as requested
• Other duties as assigned

Job Tags

Similar Jobs