Job Description

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Client Success Representative to join our Client Success team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!

The Client Success Representative is responsible for managing assigned clients of the organization to ensure contractual compliance and overall satisfaction.

Schedule: 8:00am to 5:00pm Monday through Friday, some flexibility required for evening or weekend projects

Location: must be local to Chicago and able to come into the Downtown Chicago office, or local to Dallas/Forth Worth area and able to come into our office in Coppell - can work remote the majority of the time.

Additional Compensation and Benefits:

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:

• Medical and Dental insurances from premium providers
• 401K with matching
• Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
• Tuition Reimbursement
• Paid Time Off and Wellness Days
• Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more

DAY TO DAY

• Responsible for assisting the Client Relationship Coordinator
• Responsible for assisting Clients classified as lower level, low maintenance
• Customize the conversation and communicate with clients and other departments by telephone and email
• Step up and manage assigned clients of the organization to ensure contractual compliance and overall satisfaction
• Log client concerns, complaints, and requests
• Create and process reports using MS Office and other software systems
• Discuss client statements and billing reconciliations
• Go for the finish line and handle requests to close accounts or put accounts on hold
• Work the client support desk daily
• Recommend solutions for client concerns and get management involved when necessary
• Be a back up to all other Client Success Representatives in the department

WHAT YOU MUST POSSESS

Must Have:

• High School Diploma or equivalent required
• Customer Service, Collections, Tele-Marketing or Sales or related experience acceptable.
• Must have some experience dealing directly with Clients/Public.
• Experience navigating multiple systems and must be well-versed in Microsoft Office

Other Skills:

• Some college or college degree preferred
• Ability to communicate effectively and professionally
• Ability to communicate effectively on telephone with clients and staff regarding status of accounts and request for information
• Must possess high quality customer service skills
• Must have a professional and ethical communication style
• Must also be goal driven and a team player
• Must be a fast learner who can be trained to use different computer-based systems for different clients
• Experience with CUBS (Columbia Ultimate Business Systems) collection system is a plus!

WHY HARRIS & HARRIS?

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.

The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.

At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.

We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!

Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

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