Job Description

Hayfield Window & Door is a growing manufacturer of premium quality vinyl windows and consistently ranks as a Top 100 Window and Door Manufacturer in North America. We are looking for an Customer Service that has window and door product knowledge, confidence, accountability, trustworthy, honesty, professional presence, persistence, ability to listen, and maintain customer relationships.

Hayfield Window and Door benefits include:

• Medical, Dental and Vision insurance
• 401(k) plan
• Vacation pay
• Sick Days and Paid Holidays

Monday to Friday 8am to 5pm Office Hours

Onsite/Office Position

Job Summary: Provides superior customer service on Hayfield Window and Doors.

Essential Job Responsibilities

• Interact with customers in a respectful manner by providing relevant information which creates mutual understanding of any corrective action needed.
• Research customer service and product quality issues to independently determine the right action needed to resolve the problem at hand.
• Self-manage assigned work schedules and work orders, dependably schedule appointments with customers and coworkers.
• Complete and submit required paperwork that is neat, accurate, thorough and timely.
• Keep team members informed as needed of customer interactions & actions taken.
• Follow established Hayfield Window and Doors, making recommendations for process improvement.
• Ensures material is available to perform on-site service work. Keep service area neat and organized.
• Inventory service stock area of warehouse; request material replenishment as needed.

Entry Level Qualifications:

• 4-5 years of previous customer service experience
• Technical degree or Associates of Arts degree preferred
• Ability/Willingness to build relationship with customers
• Ability to analyze customer needs…analyze situations and act accordingly
• Think clearly and act quickly
• Excellent written and verbal communication skills
• Able to work under pressure and change priorities while working with interruptions
• Self-motivated, stress and pressure resistant, as well as a quick learner
• Positive, upbeat, and professional attitude with customers and co-workers
• Strong decision-making and organizational skills
• Detail oriented team player with superior follow through
• Great listening and negotiation skills
• High energy, great attitude

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Entry Level Qualifications:

• 4-5 years of previous customer service experience
• Technical degree or Associates of Arts degree preferred
• Ability/Willingness to build relationship with customers
• Ability to analyze customer needs…analyze situations and act accordingly
• Think clearly and act quickly
• Excellent written and verbal communication skills
• Able to work under pressure and change priorities while working with interruptions
• Self-motivated, stress and pressure resistant, as well as a quick learner
• Positive, upbeat, and professional attitude with customers and co-workers
• Strong decision-making and organizational skills
• Detail oriented team player with superior follow through
• Great listening and negotiation skills
• High energy, great attitude

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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