Job Description

Job Overview:

Under the direction of the Manager, the Financial Counselor performs the front-office functions at the Family Health Services sexual and reproductive health clinic in Lincoln with a strong focus on customer service and accuracy. He/She performs all client account maintenance functions, including scheduling appointments, verifying income, maintaining records, collecting satisfaction surveys, and collecting payments.

Qualifications:

Required:

• High school diploma/GED certificate
• Minimum of two years medical office experience

Preferred:

• Fluency or communication skills in a second language
• College degree

Scheduling Requirements

• Shift: Day
• Time: 8:00am 4:00pm
• Hours: Flexible (20 hrs. per week)
• Status: Part Time

Essential Functions:

• Lead the Family Health Services clinic in compliance with the Federal guidelines for Title X funded Family Planning clinics and the organization s policies and procedures
• Represent the organization in a competent, professional, and ethical manner
• Sign and adhere to agency confidentiality policy
• Participate in training as required
• Assist with outreach activities to reach individuals in the community as needed
• Perform other reasonably related duties as assigned by supervisor
• Correspond with and greet all clinic visitors and employees in a professional and friendly manner (in-person and over the phone)
• Open/close the clinic and perform daily tasks as directed
• Organize the structure of the clinic s front office
• Schedule appointments as needed
• Accurately verify patient income and assign the appropriate payment level based on the sliding fee scale
• Gather and verify all demographic and insurance information during patient registration.
• Accurately record all services provided at the end of the patient visit
• Accurately process payments at the end of the patient visit
• Deposit and reconcile payments
• Encourage patients to complete a satisfaction survey at the end of the patient visit
• Aggregate and report patient satisfaction survey data
• Coordinate patient assistance program documents as needed (for example, Every Woman Matters, or medication assistance programs)
• Maintain accurate records and ensure that the Electronic Health Records are complete
• Ensure appropriate documents are sent with all lab specimens
• Send patient records and orders to other health care facilities as needed
• Maintain inventory of office supplies and order office supplies as needed
• Comply with OSHA and CLIA standards

Benefits and Perks

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer

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