Help Desk Technician Job at Insight Global, Houston, TX

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  • Insight Global
  • Houston, TX

Job Description

This is a fully ONSITE position in Houston, Tx!

Schedule will fluctuate between 8:30am-5:30pm, 6:30am-3:30pm OR 9:00am-6:00pm.

Required Skills & Experience:

  • 2+ years of experience in a Help Desk related position.
  • 2+ years of experience in troubleshooting hardware including: Dell computers, printers, office phones, etc..
  • 2+ years of experience with Active Directory (unlocking accounts, password resets, etc...)
  • Experienced troubleshooting 0365 (specifically Outlook and Exchange)
  • Experienced supporting users via phone, Teams and deskside.
  • Experience with Windows imaging and PC refreshes
  • Excellent written and verbal communication

Nice to Have Skills & Experience:

  • Experience with Intune

Job Description:

An employer in Houston, Texas is looking for a Help Desk Technician. This person will be supporting about 75-100 users locally, responsible for resolving 15-20 tickets per day and about 10 phone calls per day. Some of the main responsibilities of this role includes: hardware troubleshooting: including HP printers & break fix issues, connectivity issues, Active Directory issues like password resets; MFA resets, 0365 issues, supporting Windows OS systems, and other level 1 troubleshooting problems. On a daily basis this person would receive their tickets through their internal ticketing system and/or phone call. This role will be onsite 5 days a week working alongside a team of 6. They will also be interacting with their Service Desk, System Admins, and Networking team for any escalated issues. Pay ranges: $20-$25 per hour.

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