Job Description

Lead Sales Specialist

Reports to: Tour Sales Supervisor
Category: Seasonal (February - October in Hoonah, Alaska)
Compensation: DOE, plus bonus and commission potential

Step into Leadership at Icy Strait Point!

Icy Strait Point is looking for a motivated and customer-focused Lead Sales Specialist to oversee our tour sales operations and ensure guests have an exceptional experience. If you thrive in a fast-paced, dynamic environment and enjoy working with people from all over the world, this position is for you!

What You’ll Do:

• Support the Tour Sales Supervisor in overseeing daily tour sales operations.
• Lead by example to deliver excellent customer service to all Icy Strait Point guests.
• Train, mentor, and guide Tour Sales Representatives to meet performance goals.
• Assist guests with booking tours and provide detailed information about available excursions.
• Coordinate guest orientations, including line control and tour preparations.
• Monitor and address guest feedback to ensure satisfaction.
• Communicate effectively with team members, tour guides, drivers, and management.
• Assist with promotional activities, including distributing literature and selling merchandise.
• Perform additional duties as assigned.

What You Bring:

• Leadership experience in customer service, sales, or a related field.
• A willingness to learn about Tlingit culture and incorporate it into guest interactions.
• Knowledge of local wildlife, plants, and landmarks (preferred).
• Strong verbal communication and problem-solving skills.
• Ability to multitask and thrive in a team-oriented environment.
• A commitment to safety and attention to detail.
• Must be 18 years or older and eligible for a safety-sensitive position.

Physical Requirements & Work Environment:

• Willing to live and work in a remote, rural community.
• Comfortable traveling by small plane or ferry to and from a remote location.
• Able to work on gravel roads and in various weather conditions.
• Capable of moderate physical activity, including standing, walking, and lifting up to 25 lbs.

Why Work at Icy Strait Point?

Icy Strait Point is a Native-owned and operated enterprise, offering authentic Alaskan experiences in a stunning setting. We are proud to prioritize Native Preference under P.L. 93-638 and foster a supportive team environment.

Apply today and help lead the way in creating unforgettable experiences for our guests!

PI409f6da9c70d-30492-36507079

Job Tags

Similar Jobs