Job Description
Job Title: Senior Data Center Technical Support Analyst
Location: 100% REMOTE
Duration: 4 Years Contract
Job Description:
The scope of the proposed services will include the following:
- Evaluate and recommend the selection of vendor supplied software packages; recommend and prepare specifications for modifications and customization of purchased software;
- Coordinate the installation, maintenance, and modification of vendor-supplied software (e.g., operating systems, communications managers, database management systems, compilers) for a system or complex network supporting applications critical to state business functions;
- Coordinate the design, development, and installation of in-house software packages (o modifications to vendor packages) by designing work and specifications. Consult regularly with vendors concerning software and/or hardware problems, resolutions, and system and network performance;
- Advise end-users, administrators, and technical support personnel performing network design, designing and providing documentation, instruction, problem analysis and education pertaining to specific and highly complex areas of software and network performance;
- Assist in establishing departmental policy with regard to data definition and data relationships, database design, database implementation, database operation, database security, and data accessibility;
- Perform database planning and administration, establishment of database standards and procedures, database security, database documentation, and application technical support;
- Review and determine the feasibility and advisability of proposed additions and modifications to the database;
- Install and customize software and hardware in order to manage, monitor, and otherwise support an extensive enterprise computer systems network (including mainframe(s), LANs and/or WANs, communications lines, etc.);
- Monitor network hardware resources through the implementation of a network inventory system.
- Design and implement a communications system connecting the various components of an enterprise network;
- Consult with vendors in the evaluation of software and hardware used in the management of the enterprise network;
- Consult with users on various requirements and participation in the enterprise network;
- Monitor and evaluate performance and efficiency of an enterprise network;
- Establish and manage configuration data on network software and hardware components;
- Monitor all attached devices in a complex LAN environment, such as work stations, servers, bridges, multi-station access units, etc.; analyzing performance, diagnosing performance problems, and performing load balancing.
Expertise and/or relevant experience in the following areas are mandatory:
- Applicant must have prior experience with large-scale state Enterprise Architecture systems serving multiple governmental agencies.
- Applicant must have experience in an Enterprise Architecture environment comprised of various components.
- Applicant must be familiar with how the various components of an Enterprise Architecture integrate.
- Applicant must have a general understanding and experience with at least one of the following EA components or similar technologies:
- Decision Center Decision Server
- webMethods
- API Gateway
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
- Applicant should have at least six (6) years experience performing these duties in large-scale Enterprise Architecture environments
- Applicant should have a general understanding and experience with the following EA components or similar technologies:
- Nutanix
- VxRail
- ESXi
- vCenter
- NSX
- SRM
- Windows Server
- RedHat Enterprise Linux
- MS SQL Server 2014
- Nagios
- NewRelic APM
- NewRelic Infrastructure
- NewRelic Browser
- Octopus Deploy
- Puppet Enterprise
- Splunk
- Veracode
Job Tags
Permanent employment, Full time, Contract work, Internship,