Job Description

Position: ServiceNow Developer

Job Location: Austin, TX

Job Type: Full Time

Immediate Interview

Position Summary:

This position will focus on configuring and customizing the ServiceNow platform to meet business needs while providing exceptional service to stakeholders. The role involves integrating ServiceNow with other collaboration tools, automating processes, and maintaining data integrity across systems. This position requires strong problem-solving skills, good judgment, and the ability to deliver tailored solutions in a fast-paced environment. The successful candidate will have a minimum of 5 years of hands-on experience in ServiceNow development, particularly within ITOM and ITSM modules. They will be an individual contributor, responsible for designing and implementing solutions that align with organizational goals. The ServiceNow Developer must be able to follow detailed technical requirements, implement workflows, and deliver seamless integrations across platforms such as Slack, Box, and JIRA. This role demands a versatile skill set to handle multiple projects while creating dashboards, reports, and delivering impactful business outcomes.

Roles And Responsibilities:

• Configuration/customization of the Service Now platform
• Meet directly with stakeholders and build requests based on their requirements
• Integrate Service Now with other collaboration applications (Slack, Box, JIRA, etc.)
• Perform integrations and process automation using Orchestration and Flow Design
• Load, manipulate and maintain data between Service Now and other systems
• Training and on-boarding of teams (fulfillers/requestors) to Service Now
• Create dashboards and reports using Performance Analytics

Experience And Required Skill Sets:

• Hands-on experience working as a SeviceNow Developer.
• Experience with the ITOM suite of modules, including Discovery/Service Mapping, Orchestration and Integration Hub
• Hands-on with JavaScript, AngularJS, HTML, XML, Ajax and the Glide Server APIs
• Thorough understanding of ITIL/ITSM processes
• Implementation experience with core ITSM modules (Incident, Problem, Change, CMDB & Asset)
• Hands-on experience with Reporting and Performance Analytics
• Service Now Certified Application Developer
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
• Strong communication, organization and problem-solving skills and the ability to lead work across organizational boundaries are required
• Ability to lead and inspire a complex team of e-application developers.

Education:

Bachelor’s degree or master’s in computer science, Engineering, Software Engineering or a relevant field.

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