Job Description

JOB SUMMARY

The Store Manager’s primary purpose is to coordinate and direct the day-to-day store operations. He or she is responsible for managing the Inside Sales function, ensuring walk-in and call-in customer satisfaction, scheduling and coordinating daily routes, and ensuring that various branch administrative functions are performed.

RESPONSIBILITIES

• Assist walk-in customers and aggressively solicit store sales.
• Assess and respond to walk-in and call-in customer needs.
• Provide customer service that adds value beyond simply selling products, such as technical expertise, prompt response to needs, ease of doing business, etc.
• Resolve customer needs, questions, and problems (i.e., product orders, potential sales, service issues, accounts receivable and credit issues, technical support needs, billing problems, cylinder discrepancies, welder repair needs, etc.)
• Prepare delivery tickets correctly for store sales.
• Prepare sales quotes within branch guidelines.
• Always attempt to maximize gross profit when pricing.
• Prepare and assemble equipment and other products for customers.
• Manage daily store operations
• Manage inside sales personnel relative to daily operations.
• Coordinate welder repair activities for branch.
• Ensure all new employees are properly trained and are properly introduced to their new work area.
• Open and close store daily.
• Receive and distribute call-in orders and phone messages to the appropriate branch personnel.
• Ensure company vehicles are appropriately maintained.
• Manage, schedule, and coordinate daily route operations.
• Ensure that administrative route duties are performed (i.e., driver time sheets, daily pre and post trip vehicle inspections, truck manifests, etc.).
• Ensure that there are substitutes for absent route sales representatives.
• Ensure that route trucks are properly counted in and out.
• Ensure that hard good orders and truck restocking items are pulled and ready for the driver to load each day.
• Place and follow up on gas and hard good orders.
• Place and follow up on emergency orders.
• Receive, verify, label, and distribute inventory received from warehouse.
• Transfer and receive inventory to and from branches.
• Ensure that the daily report is completed (i.e., invoices must be verified, logged, and separated; customer contracts and new account cards must be created; deposit must be prepared; truck manifest and vehicle inspection forms must be filed; etc.).
• Ensure that the mail is retrieved, and the bank deposit is performed daily.
• Ensure that cash drawer/petty cash is balanced daily.
• Ensure that the cylinder inventory is performed and forwarded to the corporate office.
• Ensure that the customer delivery tickets, and invoice files are set-up and maintained.
• Ensure that incoming mail is sorted and distributed.
• Ensure that DOT files and vehicle records are maintained and up to date.
• Ensure that the truck manifests and vehicle inspection files are maintained and purged periodically.
• Ensure that medical files are maintained and updated.
• Ensure that an adequate office supply inventory is maintained.
• Ensure that the forklift is inspected before each use.
• Ensure that all credits, re-bills, and cylinder adjustments to customer accounts are approved by the branch manager and performed by appropriate branch personnel.
• Ensure that the outstanding delivery ticket report is submitted to the corporate office monthly.
• Ensure that outgoing mail is prepared and shipped daily.
• Ensure that rental equipment records are maintained, and rental sales are billed in accordance with policies.
• Ensure that apparatus repair items are recorded, shipped, received, delivered, and billed.
• Ensure that UPS packages are prepared for shipment daily and UPS receipts are submitted to the corporate office weekly.
• Ensure that inside, outside, and route salesmen collect accounts receivable as directed.
• Ensure that the vendor catalogs are updated and maintained.
• Ensure that price books, contract books, and customer lists are always up to date.
• Ensure that fire extinguishers are checked monthly by Arc3 and inspected yearly by an appropriate outside agency.
• Ensure that safety forms, postings, and equipment are maintained.
• Ensure that employee uniforms are counted in and out when exchanged.
• Ensure that the store’s showroom, warehouse, and surrounding grounds are kept clean and neat and properly maintained.
• Ensure that products are displayed in a manner that is appealing to customers and meets their needs.
• Ensure that the restrooms are always clean.
• Attend training as required.
• Present a professional image in appearance.
• Maximize product knowledge and be aware of industry trends.
• Support fellow members of the branch team and perform other related duties as required.
• Coach and mentor branch team employees.

REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE

• High school diploma or equivalent required.
• Past jobs interacting with customers is required.
• Four years of experience in the welding/gas industry is preferred.
• Two years of experience in an inside sales role or equivalent preferred.
• Welding/gas background or knowledge is required.
• CDL class B license is preferred. (Not necessary upon hire)
• Strong interpersonal skills are required.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Handling of heavy materials (cylinders, boxes, etc.) is required.
• Using office equipment, computers, etc., is required.
• Operating forklift is required.
• Operating 2-ton truck with lift gate occasionally is required.

Equal Opportunity Employer. Disabled/Protected Veterans.

PI47ff8d6a7a2a-30492-36191095

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