Job Description

About Us 📌

Posha (formerly Nymble) is moving the world towards an autonomous cooking future by building cooking robots for home.

Our first product is a countertop kitchen robot that lives inside your kitchen and cooks delicious food for you at the tap of a button. Posha robots use AI & Computer Vision to mimic human-chef like intelligence and reliably cook fresh meals for our users 🥘

See it in action:

Posha is a fast-growing Series-A funded startup backed by Tier-1 VCs like Accel. 💙

About this role 🤔

In this pivotal role, you'll be playing a key role at the heart of our organisation, providing valuable operations support, while working closely with the founders.

What will my work responsibilities look like if I join Posha? 🔧

You’ll work closely on two main things.

1. Technical Customer Operations

• You’ll be responsible for root cause analysis and complex repairs (mechanical, electrical, and software) for malfunctioning Posha devices, by working closely with the technical team. Meticulous documentation of your findings will also be a key part of your role. And so, we expect you to
• Be well versed with mechanical assembly & disassembly of hardware products
• have a basic understanding of electrical circuits, be proficient in soldering components on PCBs and with the use of multimeters
• have basic understanding and use of electro-mechanical components such as pumps, flow meters, motors, displays, cameras etc.
• You will be the single on-ground point of contact between our customers and our customer success team in the early days of Posha scaling up.
• You will often visit customers, onboard and delight them as they anticipate their first white-glove installation of our robots. In the course of this, you will build personal relationships with our customers.
• You will plan and execute logistics for these deliveries, and for any other Posha SKUs between our Bay Area office to outside - with customers, with our offices overseas, and with external partners.
• You will document and communicate any issues which customers tell you personally with the broader Posha team for timely resolution. While that happens, you will use your personal relationship to keep customers happy.
• You will be responsible for organising and ordering inventory for Posha SKUs in our Bay Area location..
• You will represent the Posha product team, showcasing what the Posha robot is capable of to our most important stakeholders.

What makes you a match for us? 😍

Our expectations are realistic and humane. Few expectations:

• Great communication 
• Highly organised, detail-oriented, and discreet.
• Proficiency in Gmail, Google Workspace, LinkedIn, ChatGPT, task management tools, CRM systems.
• Always willing to learn and putting your best foot forward
• An electrical or mechanical engineering degree or certificate
• Prior hands-on experience debugging mechanical and electrical issues; providing technical support at a high-growth deep-tech company or equivalent.
• Yes, great communication

Working at Posha 🚀

• What users have to say about our Product
• Twitter love from users
• How does Posha cook
• Our Website
• Our Story

Why Posha?

• Very few organisations offer challenges similar to that of Posha. Building completely autonomous cooking robots for consumer homes requires thinking from first principles and building from ground up. 
• We believe that Posha is a generational company with the opportunity to alter the trajectory of how food is cooked inside homes today. This opportunity is parallel to how autonomous cars have started making an impact.
• This role of working alongside the founders and the brightest minds in the company will be at the forefront of this opportunity.

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