Job Description

** We are looking for a clinical leader who is interested in being a part of developing an Open Access model for our direct services. This new model is part of our Strategic Plan which will enhance our integration of services within Pillars Community Health. This is a hybrid position and will travel across all PCH sites and report to the VP of Open Access. **

SUMMARY

This position is accountable for day-to-day operations management and success of Access & Referral/Open Access activities. The Director will be responsible for developing, planning, organizing, and implementing strategies to manage program access and capacity, maintain or adjust for effectiveness in procedures, meeting regulatory and accreditation requirements, ensuring achievement of client contact hours for assessments, and meeting other key performance indicators for open access.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsibilities include direct day to day management of Access and Referral / Open Access program components including maintaining compliance with program goals including but not limited to the following: client/patient access/intake and case assignments management, clinical oversight, oversight of concerns relating to coverage, and documentation.
• Assists with coordinating open access that ensures welcoming and same-day availability for evaluations, intakes, and follow-up appointments.
• Assists with the behavioral health program waitlist including coordination of waitlist outreach.
• Participates in planning process with VP of Open Access and Chief Program Officer for program development, resource deployment and utilization, community linkages.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include hiring and training staff; planning, assigning, and directing work; evaluating performance, providing coaching and development (inclusive of providing clinical support, clinical, and administrative supervision for direct service work) to enhance professional development and ensure quality services, addressing concerns and resolving problems, and managing employee timecards.
• Develops, implements, and maintains operational policies and procedures to increase access to services that promote health, positive outcomes and recovery as well as support social determinants of health.
• Participates in CQI process, overseeing adherence to protocols, goals, and objectives set forth in the CQI program for current year.
• Responsible for ensuring documentation requirements and standards in Access programs are maintained in accordance with all rules governing the services provided through behavioral health, domestic violence/sexual assault and FQHC services.
• Participates in regular management meetings to review and evaluate overall staff and program performance goals and objectives.
• Addresses and implements appropriate action for quality-of-care concerns, staff concerns, client complaints, and department concerns.
• Responsible for establishing and implementing staff protocols; ensures existing protocols are updated and trains staff accordingly.
• Supports the VP of Open Access and Chief Program Officer with developing and maintaining internal and external stakeholders relationships that create opportunities for referrals and collaborative client care
• Ensures staff attendance at staff meetings as well as all other required meetings including weekly consultation meetings, periodic team meetings, weekly supervision, and any other agency required meetings.
• Completes regular program evaluations and inter-agency communication to ensure that the program continues to achieve objectives effectively.
• Provides crisis support to clinics as needed (Crises should take priority over regular sessions).
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable an individual with a disability to perform the essential duties and responsibilities.

EDUCATION AND EXPERIENCE

Master’s Degree in Counseling, Psychology, Clinical Social Work, Marriage and Family Therapy or related field. Experience providing clinical and administrative supervision required. Experience with clinical assessments required. 2-3 years of program development, managing clinical processes, and data management experience required. Clinical License required (LCSW/LCPC/LMFT). Experience with non-profit, community mental health, or health care, and/or social services required.

Skills

• Demonstrated knowledge of developing and implementing clinical policies, procedures, and processes.
• Excellent leadership and program development capabilities.
• A strategic thinker that demonstrates the ability to create, develop and implement a plan. Takes initiative and proactively works with leadership to ensure success in responsibilities.
• Excellent communication and interpersonal abilities.
• Demonstrated knowledge of using data to analyze program effectiveness and incorporate changing community needs with continuous improvement.
• Committed to the mission and vision of the organization.
• Demonstrated knowledge of policies and regulations related to access in healthcare and safety net programs.

LANGUAGE

Bilingual skills (English/Spanish) preferred.

OTHER

Must maintain a safe driving record and have a current valid Driver’s License. Position will require local travel between PCH work sites. Mileage for authorized work-related purposes is reimbursable.

PAY & BENEFIT INFORMATION

$75,000-$85,000

Medical, dental, vision, short/long term disability, life, accident, critical illness, hospital indemnity, FSA, Employee Assistance Program, 401(k) retirement plan, paid-time off for vacation, sick, personal time, holidays, & wellness day. Professional development membership to Relias Essential Learning. Reimbursement for position related certifications/clinical licenses.

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